Returns & Exchanges
At Escentual, we want you to be delighted with your beauty purchase, which is why we offer a straightforward 30-day return policy for any unused and unopened items. Please ensure all products remain in their original packaging with seals intact to qualify for a full refund.
Initiate Your Return
Log into your Escentual account or visit our returns portal to select the items you wish to return and receive your unique RMA number.
Securely Package Items
Place the unused products in their original brand packaging and use a sturdy outer box with protective cushioning to prevent damage during transit.
Attach Shipping Label
Print your prepaid return label or use the QR code provided at your local drop-off point, ensuring the package is addressed to our UK warehouse.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing