Frequently Asked Questions
Everything you need to know about your Escentual beauty haul.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website to monitor your delivery.
Are all products sold on Escentual authentic?
Yes, we are authorized retailers for every brand we stock. All products are sourced directly from the manufacturers to guarantee 100% authenticity and quality.
What is your return policy for skincare and cosmetics?
For hygiene reasons, we can only accept returns on items that are unopened, unused, and in their original packaging within 30 days of purchase.
Do you offer international shipping?
We ship to a wide range of international destinations. Shipping costs and delivery timeframes vary by country and will be calculated at the checkout stage.
How do I know which skincare product is right for my skin type?
Each product page includes a detailed description and ingredient list. For personalized advice, you can contact our beauty experts via the 'Contact Us' page.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal.